Returns & Refunds
We want you and your pet to be completely satisfied. If something isn't right, we're here to help.
7-Day Return Policy
- Returns accepted within 7 days of delivery for unopened, unused products in original packaging.
- Opened food, treats, and supplements cannot be returned for hygiene and safety reasons.
- Defective or damaged items will be replaced or refunded — contact us within 48 hours of delivery.
How to Return
- Email support@petaura.com with your order number and reason for return.
- Our team will provide a return authorization and pickup instructions.
- Refunds are processed within 5–7 business days after we receive the item.
Need help? Contact us